Alpine Chalets Hakuba Questions

Availability

Check In:
from 15:00
Check Out:
Until 10:00

Supermarket Shuttles:
Mon, Wed, Fri

Office Hours:
07:00 - 10:00, 15:00 - 18:30

Free Pick Up / Drop Off Locations:
Hakuba Base Camp (Echoland)
Happo Bus Terminal (Happo)
Hakuba Station

Alpine Chalets - Frequently Asked Questions

Questions

Where is Alpine Chalets Hakuba located?
How do I get there?
I wish to rent ski gear. Can you assist?
Can I purchase lift passes in advance?
I need to book a lesson. Can you help?
Are towels and linen provided?
Are personal items, such as Shampoo and Conditioner provided?
What time are your office hours?
Can you assist with Restaurant and Taxi bookings etc?
One of our group has a special event during the stay and we'd like to arrange a cake for him. Can you help?

Answers Where is Alpine Chalets Hakuba located?
Alpine Chalets is located in the central Echoland / Misorano Area, Hakuba's main wining and dining Hub. It is a short (free) shuttle bus ride from many ski resorts, and within walking distance to Bars, Restaurants, ATMS, Supermarkets and Convinience Stores. For a location map see our Access Page.

How do I get there?
We offer a free pick up service from Hakuba Base Camp (Nagano Snow Shuttle), Happo Information Center, and JR Hakuba Station. For more access info see our Access Page, or contact us via our Contact Page.

I wish to rent ski gear, Can you assist?
We sure can. We have contacts with several outlets and on arrival will take you to a nearby rental outlet to get you fitted with quality gear at a low price.

Can I purchase lift passes in advance?
Lift Passes can be pre purchased at the HakubaHotels.com Website and waiting for you at check in. Or alternatively, they can be arranged on arrival at Hakuba Base Camp.

I need to book a lesson. Can you help?
In general we ask you to book your own lessons as we find the less people involved in the booking process means the better chance of success. We reccomend both Hakuba Snow Sports School and Evergreen Outdoor Center. In terms of access from Alpine Chalets, Hakuba Snow Sports School is easier as it has a direct bus from the chalets to their base at Goryu Iimori. You can also make bookings at Hakuba Base Camp.

Are towels and linen provided?
Linen and towels are provided, however there is no cleaning service during your stay. In fact to ensure your privacy, our staff do not enter your unit during the period of your stay.

Are personal items, such as Shampoo and Conditioner provided?
A limited amount of toilet paper is provided at check in. Guests must replenish when it runs out. Shampoo, Conditioner and Soap are not provided. Guests can purchase personal items cheaply at the supermarket (free shuttle provided at check in and then 3 times per week).

What time are your office hours?
Our onsite office is open from 07:00 - 10:00 & 15:00 - 18:30. For enquiries outside of these times, please call our office at Hakuba Base Camp on +81-(0)261-75-5360

Can you assist with Restaurant and Taxi bookings etc?
We are more than happy to assist with restaurant bookings and taxi bookings. However, to maintain our reputation in the community, all bookings we make must be honored. In case of last minute bookings being cancelled or guests not utilizing bookings, we will be unable to make subsequent reservations for those guests.

One of our group has a special event during the stay and we'd like to arrange a cake for him. Can you help?
We'd love to help you make this a special occasion. If we have a few days notice then we can assist in arranging for such events. In the past we've helped with birthdays, anniversaries, and even the odd proposal or two.